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ORDER WITH CONFIDENCEHOW TO ORDER
HOW TO PAY FOR DOMESTIC ORDERSCHARGE: For most orders, we accept Visa, MasterCard, Discover, and American Express. HANDLING/SERVICE CHARGESAlthough we must always charge shipping (above), there are NO extra service charges on orders over $25.00 shipped throughout the US or US territories by our usual means of shipping. PRICE CHANGESBecause we deal with literally hundreds of suppliers and manufacturers and suppliers' prices change, our prices are in constant flux. Prices in our catalogue are kept current on a daily basis and are rarely different than the catalog shows. However, we are not responsible for typographical errors, and prices and availability are subject to change without notice. BACKORDERS AND DISCONTINUEDFrom time to time (and much to our dismay), shortages and out of stocks will occur. Items may be backordered for three reasons: SIZESNo two animals are alike. We will print the most accurate details possible of item sizes and recommendations for fit if we know them. However, all sizes are approximate, and we can NOT guarantee items as far as the fit for your individual pet. TAXRetail tax is charged only to shipments shipped to or ordered by persons living in Texas. Even Texas residents can save on taxes! Our tax rate is 6.25%! SPECIAL ORDERS?
SHIPPING CHARGES
OUR NO-HASSLES PROMISE TO YOUWe want you to try anything in this catalogue risk-free. You'll usually find our product descriptions more complete than other pet supply catalogues. We feel that the more you know about a product, the more likely you are to like it when it arrives. DEFECTIVE MERCHANDISEWe purchase from the most reputable manufacturers and there is rarely an issue with defective products. However, factories make the occasional mistake. SHOULD A MISTAKE OCCURWe make every attempt to avoid errors in the processing of your order, but sometimes mistakes happen. When one does occur, please allow us to correct it. ITEMS DAMAGED IN SHIPPINGWe ship by the most efficient means possible. However, damage occasionally occurs. HOW WE DELIVER ORDERS WITHIN CONTINENTAL U.S.We routinely ship Domestic (continental US) orders by UPS, Fed Ex, or USPS ground transportation. UPS and Fed Ex will not deliver to a post office box. For this reason, please provide us with a physical address for delivery rather than a Post Office Box. (See below if you need to ship to PO Box address) FREIGHT CHARGES FOR ORDERS WITHIN CONTINENTAL U.S.Pet Discount Supply.com ships for as low as $6.95. Domestic ground shipping charges on most orders are inexpensive and easy to calculate before you finalize your order. AUSTIN, TEXAS WAREHOUSE PICK UPTo save local residents the expense of shipping large items, we are able to offer pick-up services if you have called your order into the customer service department (512-292-4738) requesting will-call at the time of the order OVERSIZED ITEMS
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SHIPPING TIME FOR ORDERS WITHIN CONTINENTAL U.S. |
 To Track your UPS Package |
Shipping time = order processing time + shipping option you have chosen on your order.
Please allow 1-2 weeks for standard delivery of most items within the continental US. Domestic UPS takes 3-7 business working days for delivery. We can usually ship your order from our warehouse or the warehouse of the manufacturer or supplier within 1-3 working days of receipt of the order.
UPS, Fed Ex, US Postal Service, and the shipping departments of our suppliers are not under our employ, and we cannot guarantee exact delivery.
Because the arrival time of your order is often dictated by conditions, which are out of our control, we would rather err on the side of caution than promise our customers what others may not be able to do.
We will not normally be alarmed nor trace any usual ground shipments until at least 2 weeks after shipping.
Express UPS shipments are guaranteed by UPS to arrive on schedule. UPS Ground and USPS postal priority are not guaranteed by the shipper to arrive on any special time schedule.To find out how long UPS Ground Transportation usually takes from Pet Discount Supply.com to you, go to UPS Transit Time and type in our Texas zip code: 78748. Add two working days (after the first working day we receive the order) to the transit time. That gives the order time to leave our warehouse.
While this is not a guarantee of delivery on that exact time schedule it is usually fairly realistic.
If timing is critical, please specify Next Day, 2nd day or 3 day Select delivery. Those items, obviously, will get special attention and express handling from our order department to you.
See more details about shipping charges and timing on rush orders.
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EXPRESS SHIPPING FOR ORDERS WITHIN CONTINENTAL U.S.
Need your order fast?
Express shipments are usually
available, but remember that we charge additional
shipping charges for all UPS 3 Day, 2nd DAY AIR and NEXT DAY
AIR orders.
Some items in our catalog are evaluated by dimensional/weight
rather than by their actual weight. For freight calculations,
dimensional weight will be used, which may result in an item or
order being considered oversized and not able to be shipped by Rush
means.
Orders which include items marked with *'s
will not be shipped by Rush means!
Pet Discount Supply.com
reserves the right to ship those items by BEST WAY (UPS Ground or
Postal Priority) regardless of the method chosen at the time of
checkout. If you have special RUSH needs for large, bulky, or
heavy orders please telephone the information desk at
1-512-282-0624.
Orders requested for UPS Next-day, 2nd day air, and 3rd day select,
will also be given expedited processing in our warehouse over orders
utilizing customary means.
Most will be shipped the same day (if received early on a work day)
or within 1 working day of receipt of the order. Customers whose
express order might be delayed more than one working day will be
contacted.
See UPS's definition of Express options/schedules below.
UPS Definition
of Rush / Express
Timing
Aerosols cannot ship by air
Express Shipping Considerations
UPS Next Day
Air - End of Day Delivery
UPS 2nd Day Air
- End of Day Delivery
UPS 3 Day
Ground - End of Day Delivery
While this is not a guarantee of delivery on that exact
time schedule it is usually fairly realistic.
VACCINES WITHIN CONTINENTAL U.S.
Vaccines are not yet available. However, when they are, the system is in
place for getting them to you quickly and effectively. To insure the safety
of your vaccine delivery, they must be shipped Overnight Air. There is an
additional charge for the vaccine portion of your order for this special
handling. The rest of your order will be shipped standard UPS unless
otherwise stated. Someone must be there to sign for the package.
Yes, we can ship to Alaska, Hawaii, and U.S. territories outside the contiguous 48 states by U.S.Postal Service or Postal Priority where possible. Additionally, sensitive to the plight of our many troops in foreign countries, we can now ship to APO or FPO addresses.Most orders to Postal addresses ship by Priority mail. However, some extra heavy or dense items may ship regular post (i.e. foods or litter etc).
No tracking is provided by the U.S. Post Office, which complicates the process. Although we anticipate few problems, we can make no guarantees of adequate delivery.
Unfortunately, many of our distributors and suppliers will not ship by U.S. Postal Service. Therefore, some items incur longer shipping time as they must be shipped to our Texas warehouse before being sent to these addresses.
Vaccine shipments are not available to outside U.S. 48, International or APO/FPO customers.
Shipping charges to APO and FPO addresses, Alaska, Hawaii, and U.S. Territories are shown below.
Hi, AK, U.S. Territories, and APO/FPO Shipping
$1.00 to $50.00 add $6.95 plus $1.00/ Lb $50.01 to $75.00 add $7.95 plus $1.00/ Lb $75.01 to $100.00 add $8.95 plus $1.00/ Lb over $100 add $9.95 plus $1.00/ Lb Oversized, heavy and bulky items such as
cages, crates, beds, litter, foods, cat furniture, bulk treats, and
items marked with this symbolare charged regular shipping as described above plus oversize charges described below.
Handling charges are charged on oversized items - items marked as having $4 or more in oversized shipping charges. Those charges are added to the regular APO/FPO, Ak, Hi, and territories shipping chart above.Items, which require $16 in oversize shipping, will be charged an additional $69 handling fee. Items requiring more than $16 in oversize shipping may be too large and/or heavy to ship.
Some items such as large pet beds, carriers, crates, cat furniture, kennel equipment, large bird cages and other bulky or heavy items are unable to ship by U.S. Post due to size restrictions, and can therefore, not be shipped to these addresses. If you are in doubt, ask our shipping department. We will need the item number, item description, and the exact address where you would like it shipped.
We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers will not ship by post. Therefore, APO/FPO orders are usually shipped only from the home location of Pet Discount Supply.com in Austin, Texas. This sometimes occasions some delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
The arrival time of your order is also dictated by conditions, which are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
Usual U.S. Postal Priority timing should be calculated for all orders outside the contiguous 48 states. APO/FPO Post can take from 2-6 weeks to reach you.
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EXPRESS SHIPPING TO APO & U.S. TERRITORIES
There is no reasonably priced, faster way to ship to most of these addresses
(including APO/FPO addresses) than Postal Priority. Please do NOT request
UPS Rush shipping for orders to APO/FPO, Alaska, Hawaii, or US territory
orders.
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APO/FPO SHIPPING RESTRICTIONS
Most APO/FPO addresses have the following general restrictions:
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At this time, Pet Discount Supply.com ships only a very limited number of items to a limited number of countries.We rarely ship to South America, Eastern Europe, S.E. Asia. We often ship to UK, Great Britain, Western Europe, Australia, Canada, and other western countries.
All prices are in US funds. Some international orders can be shipped using your credit card as payment. However, Pet Discount Supply.com reserves the right to require direct bank transfer of funds in some situations.
If you are using a credit card, the exact name of the cardholder must match the shipping address. Please be prepared to fax us a photo ID (passport or driver's license picture) and a copy of the credit card as well as a signed copy of the credit card receipt which we will first fax to you.
(Wire transfers are fairly simple and usually take 3-5 business days for the transfer to be accomplished)
Additionally, the intermediary bank charges $20.00 fees, which are deducted directly out of your transfer before it gets to our bank. In anticipation of that, the extra $20.00 must be added into your wire transfer in addition to any total for products, shipping, and international handling charges.
Send payment in US funds payable to: Pet Expo
Bank of America
5725 Hwy 290 W
Austin, Texas 78704
Telephone:1-888-247-6262
Routing: 111000025
Account #:e-mail for account number
CURRENCY CONVERSION: All prices are in US funds. Use this handy Currency Conversion Chart to get a better idea of the value of your order in your own currency.
At this time, Pet Discount Supply.com ships only a very limited number of items to a limited number of countries.We cannot ship to South America, Eastern Europe, S.E. Asia. We can sometimes ship to Great Britain, Western Europe, Australia, and Canada. (See shipping rates below) Every country is different, and each international order presents its own challenges. Most international orders will be shipped by UPS International. Canada is shipped by United States Postal Service.
If you have an address within the US where the items can be delivered for forwarding, we can send them there for shipment to you by other means.
- The complexity of international shipping and international monetary transfer requires that we charge a handling fee to cover the cost of price & means investigation, special paperwork and forms, and follow-up. Therefore all orders that are billed to or shipped to international addresses will be assessed $10.00 in handling charges.
- Orders under $50.00 usually cannot ship.
Some items are too large or too dangerous to ship economically by air travel. Items such as petroleum based solvents or aerosol cans can't be shipped internationally. Flea chemicals cannot ship across our borders.Large, heavy, or bulky items are just not practical. The freight is simply too expensive.
We look at each individual order to determine feasibility.
Many countries impose tariffs and customs duties on shipments from the United States. Any charges at the delivery end are the responsibility of the receiving customer.
Additionally, some countries have restrictions on the type of goods that can be legally imported. We try to keep abreast of limitations, but it is not always possible. Any breach of import/export law, which requires the return of the goods to Pet Discount Supply.com, will be the responsibility of the receiving customer. Upon return of the merchandise, a refund will be credited to the customer, less 20% restocking charge and any freight and handling charges.
Shipping is actual shipping charges, FOB Austin, Texas or actual origination.As a courtesy to Pet Discount Supply.com's International clients, each international customer who places an order will be contacted via e-mail with the exact shipping charges and asked to approve the charges BEFORE the order is shipped. No order is shipped without follow-up written approval from the ordering customer.
Estimates of packages shipped by UPS Global Express
to popular International DestinationsDestination
3 Lb
5 Lb
10 Lb 25 Lb
Australia
$36
$45
$66 $119
Austria
$49
$60
$82 $135
Canada (USPS)
$18
$21
$32 $66
France $28 $35 $47 $75 Germany
$28
$35
$47 $75
Greece
$49
$60
$82 $135
Hong Kong $28 $35 $47 $75 Israel $36 $45 $66 $119 Italy $28 $35 $47 $75 Japan
$28
$35
$47 $75
Norway $49 $60 $82 $135 South Africa $69 $88 $130 $239 Switzerland
$49
$60
$82 $135
Sweden
$38
$47
$65 $106
United Kingdom
$28
$35
$47 $75
United Arab Emirates
$46
$57
$84 $152
The above estimates are not meant to be an exact cost of shipping. We hope they will give you an approximate idea before you place your order.
There are size (length and girth) restrictions as well as weight restrictions on International mail. For this reason, heavy or large, bulky items cannot be shipped by any reasonable means. We suggest packages no more than 1-7 Lbs.
Because of the complexity of international shipping, it is hard to give general guidelines about timing of shipping. Some countries can only receive shipments by UPS or FED EX overnight.
We can usually ship your order from our warehouse within 12-48 hours of receipt of the order. However, most of our suppliers either will not ship internationally at all or ship only in the most expensive manner. Therefore, international items are usually shipped only from the home location of Pet Discount Supply.com in Austin, Texas. This sometimes occasions a short delay in shipping while an item travels from its original supplier to Texas FIRST and is then shipped to you.
Most of our international shipments travel by UPS International, which takes from 5-7 days. Sometimes Customs delays the package arrival on your end. The arrival time of your order is dictated by other conditions that are out of our control. We would rather err on the side of caution than promise our customers what others may not be able to do.
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INTERNATIONAL EXPRESS SHIPPING
Need your order fast?
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We already utilize the fastest practical method of shipping. To make
servicing International orders practical, we will not ship by custom means.
International customers must work directly with manufacturers for defective merchandise. Should the need arise, Pet Discount Supply.com will be glad to give Manufacturer contact information via e-mail to international customers who need it. Under no circumstances will Pet Discount Supply.com be responsible for return shipping charges on any items shipped internationally, which are found to be defective, and under manufacturer warranty.
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Pet Discount Supply.com can be reached toll free at 1-888-738-3976. Our sales associates will gladly take your order by telephone Monday through Friday from 9:00 a.m. to 5:00 p.m. Central Time.
If you are looking for a particular product which you don't see in our website, ask by e-mail, 24 hours a day. We'd love to hear from you, and we will reply as quickly as possible.
If you need more details about a listed item before you can place your order, a knowledgeable and helpful sales associate will be delighted to help you Monday through Friday 9:00am-5:00pm United States CST. You may call toll free
1-888-738-3976
However, we are sometimes overwhelmed with the volume of inquiries, or we may not be able to give you details without some research, in which case our sales associates will refer you to our E-mail Research Department.
To obtain a shipping quote on large or motor-freighted items prior to placing your order, please send the item numbers and your exact shipping address. We can research the cost and give you more exact information.
We hope you'll be happy with each an every item you purchase from us. However, if for any reason you wish to return an item, we'd like it to be as hassle-free as possible.
See our Guarantee, Warranty & Return information for details. If you wish to check the status of an item you have already returned
Changes will be effected if they are processed before shipping time on the day of the order. Our sales staff will be delighted to help change information on your order Monday through Friday 9:00am-5:00pm United States CST. You may call
1-512-282-0624
Or you may E-Mail
If you got an ORDER NUMBER, we got the orderIf you placed your order directly via the order cart on our site, you should have viewed a page which detailed your order (including any shipping and handling charges) and which also gave you your ORDER NUMBER.
If you did NOT get an order numberIf, at the end of your on-line transaction, you received any message other than your ORDER NUMBER, (such as ORDER CART EMPTY) or you did NOT get an order number, your transaction may not have gone through. We download orders systematically during our business hours. If there is a question about whether your order went through, e-mail us and we will track it. If it did NOT get to us, we'll let you know. In that case, you may need to place the order by our toll free number (1-888-738-3976)
Have you checked your e-mail for a contact from UPS or a message for us?If your correct e-mail address was on your order, you should have gotten an e-mail response from UPS within 1-2 business days. We provide you with your UPS tracking number so that you are aware that your order has shipped and so that you may track its progress via UPS's Tracking Systems.
Has it been more than 2 weeks since your order was placed?If it has been more than two weeks since your order was placed and you have heard nothing, please e-mail, as we may need to institute a search for your order.
Please do not call the order department for order status checks. They are equipped to take orders only.
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Our Customers Are Talking About UsIn an effort to make our service more helpful and more efficient, Pet Discount Supply.com actively seeks feedback from our customers. Below are some of the recent comments we've received.We can always improve. Let us hear from you too. |
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| Thank you for the great customer service! You have a
loyal customer in me! In this day and age it is getting hard to find
companies that remember that their customers are the ones supporting
them! You have my business! And I will be more than happy to let
others know how great your company is! Barbara L |
| I just wanted to send a quick THANK YOU! I ordered
yesterday, received a tracking code last evening and just received
the box of products a few minutes ago. Your customer service is
excellent and I could not be more pleased. You have earned yourself
a repeat customer. Thank you for making me believe that good quality
customer service is not dead! Keep up the great work! Kelly A |
| Testimonial : THANK YOU for the scat mat ! I had to live with my futon couches off of the frames for a year, since i have one kitty who likes to urinate on the couches whenever she can. She also would urinate in the rocker which has cushions on it. Your scat mats have totally solved my problem and i can now use my living room as before. THANKS and meows from all of us. !! Susan and cats, Gunther, Fluffy, Pola, Tabor, Nantucket, Oliver, and Tinkerbell....all indoor cats. |
| I'd just like to say that I placed an order with you
guys last week, received it today.... exactly what I wanted and at
the right price... no fuss, no drama... e-business like it's
supposed to be. You betcha I'll placing more orders with you guys in
the future. Marco G.-satisfied customer- |
| I wanted to say thank you for the great service. My order arrived two days after I ordered it! It was wonderfully packaged - with recycled materials. I greatly appreciate it! Lydia G |
| Just wanted to let you know how pleased I was with the pricing and service. I was a bit skeptical with my first order (naturally), but I was pleasantly surprised. The service was first rate. The direct link to UPS is a nice touch. I have told others about (your site) and I will be ordering all my pet needs from you. Thank you |
| This is just a follow up to my order. Thank you. Your email follow-up for delivery date was right-on, and very professional. My order arrived exactly as you stated. What a refreshing change, most other companies don't have that capability. In short, your web page is a pleasure to use, your email (delivery) follow-up is greatly appreciated, and the accuracy is superb. We will be doing more business in the future. |
| Thank you for your response to my inquiry. Your timely response demonstrates good customer service; something I value very much when working with Internet e-commerce sites like yours. I will pass on to friends and family about your website. |
| Your site is really easy to use and to find items. The items are a lot cheaper than many other places. I just want to thank you for your site and your service. Keep up the great work! |
| Your site is the only one I've seen where I can order all the products I need at once, not to mention the low prices. |
| I just wanted to let you know what a pleasure it is to do business with your company. I know my order was a small one, so I was really impressed that it arrived at my door in just over 24 hours from the time that I placed my order. Thank you so much for your prompt service. I will certainly order from (you) again. |
| How do you work "SOOOOO" FAST? I must commend your staff for the speed (ordered 5/27/03 & received order 5/28/03) of which I got my items. I THANK you & my Dog THANKS you. I wish "ALL" ordering on the WEB was as quickly expedited as what your people have accomplished. |
| I received my turbo A-5 clippers just 2 days after ordering. Not only were your prices the best but the service was fantastic! Thank you! |
| I will definitely purchase again. What great service! |
| You have my business now and in the future. You have been very faithful to me as a customer. Thank you so much. God Bless |
| This is the best Web site I have ever searched. I congratulate your Web Master! |
| I just wanted you to know that I am very happy with your site. I just placed another order for my ponds supplies because of how I was treated when I had a problem. My 1st order I ordered 2 parts for my powerjet pump, one of them was broken. As soon as I saw it I said, oh here we go! I called; the customer service rep was so nice! She took care of me right away and is sending me the part with a return label. I was just searching for those parts and do not know if I would of even thought about going back for anything else. Because she was so nice I went back to your site and put in an order for a lot of pond supplies I needed. Thank you, your new customer, Paul Riendeau |
| Great Web site, great service. Item was delivered in a timely matter. Had to reorder because I ordered the wrong size. Great return process. Always follows up with a confirmation phone call. Totally satisfied with service. Will be using this web site in the future. Is also in my "favorites" list. Thanks so much |
| You can bet I will be sharing how great your site is and how wonderfully low your prices are. Thank you again, the Space explorers are for ever indebted to you. |
| Wow! I am really impressed with such a quick response with the answer to my problem. This is the first time I have had this happen. Let me know to whom I should send a snail mail letter to express my appreciation. Also, let me know your identity sufficiently enough to give you credit if your e-mail address is not sufficient for identification via snail mail. |
| I am shocked! I just spoke w/ the crate company you referenced, and after giving me all of my information...they are sending me a brand new case today in the mail. I have not been this surprised or pleased in a very long while. They have asked me to donate the damaged crate...which I will do this week. Thank you very much for your assistance. |
| Thank you Jackie. I am very impressed so far with the customer service I have received. I just placed the order last night and I have already received a phone call to verify my billing address and a couple of emails verifying my order. I also researched the prices on the internet and found yours to be comparable or lower than the rest. I have a lot of family and friends who purchase pet items over the internet and will let them know about your excellent service. Thanks again and keep up the good work! |
| It is a pleasant surprise to find such great customer service. I am so impressed and will tell everyone I know about this site. You guys are great. |
| Thank you for your prompt and helpful response. I appreciate your policy and your quick solution. It makes me even more impressed with your company! Honest policies you stick to, and prompt and friendly customer service! |
| I received my order ... today. Thank you for your promptness in shipping. I am very pleased with your company; and, I will be ordering many more items, in the future. |
| I have scoured the internet for the best prices for Advantage--and you have them! Thank you for quality products at low prices, and for the fast delivery. I tell everyone about you! |
| Thanks much - both you and the telephone representative from your company to whom I spoke have been wonderful - I will spread the word! |
 This is Draco, our
5 foot, one inch iguana, in his new home on the first day. This is
the large cat/ferret/iguana "playpen" (your stock item
#PR472R). The cage is positioned on a screened patio so as he gets
the morning sun. He had already outgrown the two cages I made for
him. Anyway, we wanted to say thanks for all your help. We are
pleased that our ig is happy in his new home. |
| I just want to thank you all ... for your quick service. The products I received were just what I ordered and were delivered as stated.. Also thanks to the people on the 888 number for being pleasant and helpful. |
 We are
sooooo glad that our daddy received his order from you in less than
18 hours. We are ready for a haircut with his new clippers that he
bought from you, as the August temperatures in Texas makes us pant a
lot. Thanks, folks, and to your customer service department for
helping him make the right product choices. |
 I'm just writing
to let you know that I made contact with the manufacturer of the doghouse and they were very friendly and are sending me replacement
parts at no charge. I appreciate your help very much and so I have
forwarded a link to your website to all my friends who have pets. I
also will be a customer of yours as soon as my dog Bubba needs
something else. |
| I recently ordered a harness from your web site and just wanted to say how impressed I was with the prompt and the excellent customer service. I will pass my satisfaction on to friends and look forward to ordering more... |
| The pump I received yesterday is great!!!! I love it. Thank you so much. ...I have 5 turtles and they're little piggies. Thanks again: a very, happy, happy customer. I have e-mailed your address to the rest of my family in NJ. :*) |
| I appreciate your thoughtfulness in letting me know
about my order. You have made my day through your example of
extraordinary customer service. .... I know I will come back to your website many more
times in the future.
BTW, this is one of the best shopping sites I have visited. Your web designers are very skilled. Best wishes to you and your company. |
| I just received the auto barrier I ordered on Friday...And I'm in Hawaii! Thank you! |
| I'll let my friends know about your site. |
| Just wanted to thank you ... for the very prompt and extremely courteous service! I placed the order on the 23rd online, and received the pet door on Friday. I installed in on Saturday, it seems to be working great! Wish all businesses operated this way! |
| I really wanted to tell you how great (my order) was! The items are of excellent quality, the service was easy, fast and friendly, and the price was great as well. Perhaps people usually do not say when they have had a good experience, but I, for one, wanted to! Thanks for the products. I love them! |
| I appreciated the friendly and professional call (about my order)... In 50 words or more, I just wanted to say thanks for the professional courtesy and for taking a part in expediting the shipment for me. |
| Just received my innotek charger and batteries. I would like to thank you for the speedy service and how nice it was to do business with someone like you. You treated me better than any business that I have dealt with in a long time. |
| Thank you for your response. To my complete surprise, I received my full shipment today - and less than two days after I ordered it! I'm so amazed!! I'll be back to shop again and I'll recommend you to my friends. Thanks for such terrific service. |
| I just shopped online and placed an order. I am very impressed with your professional handling of your online store. It is by far the best I have shopped and the easiest to order from. My many thanks and I will shop again. PS: I didn't know there were real people out there in web world, hee hee. Feel free to use my comments. I'm headed for RatingWonders site to post a compliment about your service there too. |
| Somebody has been busy there today. I visited only an hour or so earlier and I noticed lots of changes. Thanks for the terrific site, easy to use. And for the overtime assistance...that means a lot to a first-time customer. |
| Just wanted to let you know how impressed I am with your site. I have been searching sites for 2 days, getting tiny bits of info from her and there, mostly trying to find out about dog crates and crate training. How hard can that be - or so I thought. All this www.crap.com stuff, and still could hardly find anything. With my last desperate attempt, I found your site - everything I had tried to find (and more) right in front of me and so easy to navigate. I had no problem finding anything. I kept clicking and clicking. It was all so interesting. I really had fun. You guys did a great job on the site. I shall return!!! |
| I just wanted to thank you for how quickly my replacement bulb got here. I'm gong to post a testimonial to (your site) on all three of my turtle discussion lists. You more than satisfied me. |
| I just wanted to compliment your company on what a positive experience it was ordering greyhound collars from your web site. I've recommended you to a greyhound adoption group in Colo Springs. Your customer service was excellent and it was easy to order from your web site. After many years of dealing with voice recordings and "black holes", this was very refreshing. Keep up the good work. |
| Thanks for checking on that for me. I have put (your site) on my favorites list, and I really like the service and selection that you provide. I am getting a new black lab puppy within a few weeks, and he also sends his thanks. |
| Yesterday, I placed an order for 3 bags of 8 in 1 ferret food. Today, I received the order. What took so long??? This was super service, couldn't ask for better. |
| Thank you -- your company has great customer service and I appreciate all your help and promptness!!! |
| You guys are the greatest!!!! Already got my order...and faster than Amazon...THANKS!!! I'll certainly order again from you!!! |
| This is the first time I have ever re-visited a web site just to let the owner know how happy I am to have found you! I just got my first shipment - a cat tower/condo, scratching sisal, and a bag of 12 6-7" bones. What great prices and quality products! Thank you again! |
| We sincerely appreciate your response. The folks at (your site) have passed our expectations. That feels nice to say. Thank you. |
| I received the item today. It is just as described. I am so pleased and will be sure to tell others of my very positive experience... |
| Thank you for the information and your quick response. The internet sometimes becomes impersonal, but with help like yours it becomes a pleasure. |
| Thank you for all of your help and follow-up on the three litter pans. They came today. I recommend you to anyone who will listen! |
| Thank you for the information you provided me. I will indeed revisit your site when I need to purchase items for my 4-legged family! - and recommend you to friends. Again, many thanks! |
| Thanks for being so responsive! I have your site bookmarked for future use. |
| I was actually searching for about an hour to decide what I wanted at ?????.com. I decided to search for a site that was easier to find items. I like the information you offer for different types of products. I was able to determine what I needed and save the money that I was looking to save. |
| I just want to thank your for your professionalism and patience. Like I stated in the E-mail, the service was superb! |
| Thank you so much for your quick response. I have told everyone I know who has pets or is thinking about getting a pet about your site. You guys are great! |
| Thank you for responding so quickly. I am impressed |
| Thank you so much for your extraordinary service. I am so appreciative of your staff for helping me, just one small person! |
| I'm Happy. I've been searching for a cheap habitrail and I couldn't find any. I saw the Villa for $50 somewhere else and here it is about $20. Thanks. |
| Thanks for the response and sound advice. You have a great web site; and I did enjoy the informational piece on cat grooming. |
| Thank you for the update. I must add that I am very impressed with the customer service that you and your company have provided for me. |
| I just wanted to let you know that I received my order today and I am very pleased with everything---all the items are what they're supposed to be and the quality is great---I will recommend you to everyone I know. I will be ordering again. |
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Orders Only: 1-888-738-3976 (toll free) • Inquiries:(512) 282-0624 • FAX..(512) 292-7957 11600 Manchaca Rd. Suite 101, Austin, Texas 78748 E-mail Pet-Discount-Supply.com
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Domestic
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